Connectivity Issues

Description: I can’t connect my wallet to SoSoValue Index / I'm stuck in a loop when trying to sign / My wallet isn’t responding. What should I do?

 

If you're having trouble connecting your wallet, such as endless signing prompts, the connection window looping, or the wallet extension failing to load, try the steps below to resolve the issue:

 

• Fixes:
  • Make sure your wallet extension is updated to the latest version and properly activated.
  • Perform a hard refresh of your browser (Ctrl + Shift + R or Cmd + Shift + R) and clear your cache.
  • Disconnect your wallet completely, then reconnect it.
  • Switch to another network (e.g., Ethereum), then switch back to Base (for USDC deposits or SSI purchases) to refresh your connection state.